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  • Information Technology

  • Accounts, Security, Compliance

    This category contains articles related to IT accounts, MFA, security and compliance.

  • Electronic Medical Records

    athenaClinicals, Continuum, PACs

  • Coding and Medical Record Documentation

  • Clinical Research Services (WSU IRBs)

    This category will have the KB's for WSU research IRB articles

Information Technology

Public

  • How to reset your Wayne Health Domain Password
  • Submitting Tickets to the Wayne Health Helpdesk
  • How do I send a large file attachment?
  • How do I add a shared mailbox to Outlook?
  • How to update Wayne Health Domain Account/Directory Information
View all (35)

athenaClinicals FAQ

  • How can I create a Text Macro in athena?
  • How can I create an Encounter Plan
  • How do I document a telephone call in athena?
  • How do I download and install the athenaOne Mobile Application?
  • How do I log into athena via Single Sign-On (SSO)
View all (22)

Accounts, Security, Compliance

Multi-Factor Authentication (MFA)

  • How do I setup and use Green Rocket Two-Factor Authentication?
  • How do I setup 2FA on Microsoft Authenticator or Google Authenticator?
  • How do I test my Green Rocket 2FA?
  • Registration for Multi-Factor Authentication (MFA/2FA)

Accounts

  • How to request Non-Wayne Health employee accounts?
  • How to request access to the Wayne Health IT Portal ?

Electronic Medical Records

Athena Spring Update 2024

  • Clinical Inbox Changes Spring 2024
  • Enter Reasons for Prescribing Medications
  • See Supervising Provider on the Billing Tab
  • Expanded Patient Banner
  • Appointment Schedule — More Easily Filter the Calendar - Coming May 16 2024
View all (9)

Athena Summer Update 2024

  • E&M Coder Improvements
  • Expanding Clinical Inbox Enhancements to Additional Inbox Categories
  • Experience Improved Annotation Workflow
  • Front Desk Reminders to Collect Missing Patient Contact Information
  • Lab Order Replacements
View all (12)

Athena Fall Update 2024

  • Snooze Patient Cases in the Clinical Inbox
  • Send Chart Export Documents Electronically via Direct
  • See Patient Preferred Pharmacies in Improved CPSW for Prescription, Vaccine, and DME Orders
  • See Patient Preferred Facility in Improved CPSW for Imaging and Labs
  • See Alerts for Mobile Phone Numbers that are Invalid or Cannot Send Text Messages
View all (12)

Athena Spring Update 2025

  • Appointment Schedule — See Detailed Availability Calendar
  • Behavioral Health Treatment Plans
  • ChartSync — Improvements to Medication Fill History Downloads
  • Create and Use Text Macros in Procedure Documentation for Exams
  • Document Specimen Collection for Multiple Lab Orders at Once
View all (7)

Coding and Medical Record Documentation

Coding and Documentation

  • 2023 Coding Changes and Documentation Standards 01-19-2023
  • 2023 Coding Changes and Documentation Standards 01-26-2023
  • 2023 Coding Changes and Documentation Standards 01-05-2023
  • 2023 Coding Changes and Documentation Standards 01-12-2023

Clinical Research Services (WSU IRBs)

Clinical Research KBs

  • How do I request a report or access for user for approved Wayne State University Research IRB?

Popular Solutions

View all articles
  • Registration for Multi-Factor Authentication (MFA/2FA)
  • How do I log into athena via Single Sign-On (SSO)
  • How do I request a report or access for user for approved Wayne State University Research IRB?
  • How to request Non-Wayne Health employee accounts?
  • How do I setup and use Green Rocket Two-Factor Authentication?

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