Nonpatient Payment Activity Page Enhancements

Modified on: Tue, Mar 18, 2025 9:30 AM

Overview

This feature applies to customers who use the NonPatient Payment Activity Page.

We're modernizing the payment workflows, starting with the Nonpatient Payment Activity page.

Background

This page allows you to use Credit Card Plus to process payments for product purchases not associated with claim-level services. Nonmedical products such as cosmetics, diet bars, nutritional supplements, creams, lotions, or soft drinks may be purchased by patients and nonpatients. You can accept credit cards, cash, or checks for these payments.

What's new

The Nonpatient Payment Activity page has a more modern look and feel and a more efficient workflow.

Previously...	Now...
You always had to click Collect Payment to begin the workflow. Tip: Click the image to see an expanded view You always had to log in to athenahealthPayment (athenahealth's Secure Electronic Payment Application), even if you were collecting a cash or check payment!	You no longer have to click a link to start the workflow. Tip: Click the image to see an expanded view You only need to log in to athenahealthPayment if you're collecting a credit card payment and no point-of-sale (POS) device is attached. You no longer need to log in to athenahealthPayment for cash or check payments.
The Payment Type field appeared after the payment amount fields. Tip: Click the image to see an expanded view	The Payment Type field is now at the top of the page: Tip: Click the image to see an expanded view
All payment collection details and payment type details were on the same page.	For the Cash payment type, you will still enter payment details on the same page. For Check and Credit Card payment types, you will enter payment details on a separate page. Different fields appear, based on the payment type you select. Tip Use the progress indicator at the top of the page to help you track where you are in the payment collection workflow. For Payment Type: Credit Card, the Payment Type Details page is where you enter Cardholder's name, Credit card number, and other credit card details. Tip: Click the image to see an expanded view For Payment Type: Check, the Payment Type Details page is where you enter Check amount, Name on check, and other check details. The account number, routing number, and check number are automatically filled in when you scan the check. Tip: Click the image to see an expanded view
There was no payment confirmation screen.	A Payment Confirmation message appears.
After a successful payment transaction, you saw a receipt.	From the Payment Confirmation page, click View receipt to see the receipt details. From the receipt window, you can: Print Email Receipt Void Payment (this is only available for Payment Type: Credit Card)

Previously...

Now...

You always had to click Collect Payment to begin the workflow.

Tip: Click the image to see an expanded view

You always had to log in to athenahealthPayment (athenahealth's Secure Electronic Payment Application), even if you were collecting a cash or check payment!

You no longer have to click a link to start the workflow.

Tip: Click the image to see an expanded view

You only need to log in to athenahealthPayment if you're collecting a credit card payment and no point-of-sale (POS) device is attached.

You no longer need to log in to athenahealthPayment for cash or check payments.

The Payment Type field appeared after the payment amount fields.

Tip: Click the image to see an expanded view

The Payment Type field is now at the top of the page:

Tip: Click the image to see an expanded view

All payment collection details and payment type details were on the same page.

For the Cash payment type, you will still enter payment details on the same page.

For Check and Credit Card payment types, you will enter payment details on a separate page.

Different fields appear, based on the payment type you select.

Tip
Use the progress indicator at the top of the page to help you track where you are in the payment collection workflow.

For Payment Type: Credit Card, the Payment Type Details page is where you enter Cardholder's name, Credit card number, and other credit card details.

Tip: Click the image to see an expanded view
For Payment Type: Check, the Payment Type Details page is where you enter Check amount, Name on check, and other check details. The account number, routing number, and check number are automatically filled in when you scan the check.

Tip: Click the image to see an expanded view

There was no payment confirmation screen.

A Payment Confirmation message appears.

After a successful payment transaction, you saw a receipt.

From the Payment Confirmation page, click View receipt to see the receipt details.

From the receipt window, you can:

Print
Email Receipt
Void Payment (this is only available for Payment Type: Credit Card)

Benefits

We're enhancing the Nonpatient Payment Activity page to provide:

More efficient workflows for each payment type (Cash/Check/Credit Card)
Refreshed pages with a more modern look and feel
Modularized design which offers easier integration with payment pages

Overview

Background

What's new

Benefits

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