athenaOne Mobile on Android Devices

Overview

athenaOne Mobile, now available on Android, lets you access athenaClinicals data on your Android device. It connects to athenaOne desktop in real time so you always have the most up-to-date information — whether you're viewing a patient's chart or checking your schedule or Inbox.

On Android devices, you can:

• Log in seamlessly using SSO
• Search for patients in your department or schedule
• View your appointments
• Check your Inbox
• View key sections of the patient chart, such as Documents and Visits
• Access the Help Center
• Submit support cases
• Give feedback

We're supporting athenaOne Mobile on Android devices because you requested it. Keep those suggestions coming! For the original suggestion, please see the request on Success Community.

 

This release note contains information to help you get started using the app on Android devices. The Features and capabilities — iOS and Android section provides an overview of what's currently available on Android and iOS devices. For more detailed information, including step-by-step instructions, visit the Help Center after downloading the app.

How does the athenaOne Mobile app differ on iOS and Android devices?

For now, you can access more pages and functionality on iOS devices.

 

On Android devices, we're first making our most popular mobile pages available, but with an updated design and limited (read-only) functionality.

 

In future updates, we plan to make more pages and functionality available on Android devices and to update the design of pages on iOS devices to follow suit until the two experiences mostly align, with only minor differences due to platform variations.

 

Setup instructions

Enable athenaOne mobile

Some larger organizations require additional setup and a rollout plan. Please contact your IT resource for more information.

 

IT resources can contact your organization's Customer Success Manager (CSM) to enable athenaOne mobile based on a rollout plan that will work best for your practice.

User access and permissions

Accessing the app on Android devices

By default, all athenaClinicals users can access athenaOne mobile. However, your practice can request that access to athenaOne mobile be disabled for all users or enabled for only specific users.

 

 

To change which practice users can access athenaOne mobile, please create a support case: On the Success Community, click Create case or call, and then select Additional Services, and the athenaOne Mobile option.

Accessing functionality in the app

athenaOne mobile uses the same roles and permissions as athenaOne desktop. Therefore, if you have permission to perform an action in athenaClinicals and that page and functionality is available for Android devices in athenaOne mobile, you'll find you also have permission to perform the same action in athenaOne mobile.

To download the app and log in

You can download the app from the Google Play Store and log in with your athenaOne credentials.

Tip
You can enable Fingerprint ID on the Settings screen (Settings > Configuration > Enable Fingerprint ID).

If you have trouble logging in

Tap Contact Support at the bottom of the Login screen to submit a support case.

Note
You'll receive assistance more quickly and allow us to track and resolve issues more efficiently. For these reasons, it's best not to send emails about login issues.

To set up the app to suit your workflow

After you download and log in to the app, set your default department, Inbox filters, and appointment filters. If you later decide to change the options you selected, you can do so at any time.

Set your default department

Setting a default department can speed up the login process.

1. Tap Settings in the bottom navigation bar.

2. Departments — Choose your default department.

Set your default Inbox filters

Setting default Inbox filters ensures you see the tasks that need your attention in the Inbox.

1. On the Home screen, tap Check my Inbox, or tap Inbox in the bottom navigation bar.

2. Tap the current filters at the top of the screen.
   A window to select your Inbox filters appears, with the Department tab open by default.

3. Select an option on the Department tab.

4. Tap the Users & Roles tab, and select at least one option.
   The users and roles listed depend on the department that you selected.

5. Repeat steps 3 and 4 to select users and roles in other departments.

   Note

   • You can select up to 25 Department options and 25 Users & Roles options.

   • You must select at least 1 Department option and 1 Users & Roles option to see tasks in your Inbox.

6. Select Set as Default.

7. Tap Apply.
   Your selections apply only to athenaOne mobile.

Set your default appointment filters

Setting default appointment filters ensures you see your upcoming appointments in the schedule.

1. Tap Schedule in the bottom navigation bar.

2. Tap the current filters shown right underneath Appointments.
   

3. Tap one of the following tabs:

   • Providers

   • Departments

   • Status

   • NoteIf you select an option on the Status tab, your schedule shows only that status type. If you do not select an option on the Status tab, your schedule shows all status types.

   
   

4. Select your filters.

   Tip
   Select only essential departments and providers to prevent slow loading times or failure to load.

5. Tap Set as Default to use these filters anytime you view your appointments.

6. Tap Apply.

To sort your appointments

To quickly switch between listing appointments in your schedule by Provider or Department, use the Sort: menu near the top of the Appointments page.

You can:

• Select Provider to list appointments by the logged in provider first, followed by other providers in alphabetical order.
• Select Department to list appointments by department in alphabetical order, grouped by time slot.

To search for a patient

1. From the Home screen, tap Find a patient; or from the Appointments screen, tap the search icon .

2. Begin typing in the search bar at the top, and then tap the type of criteria by which you want to search, such as Date of Birth or Patient ID.

   Note
   Relevant types of criteria appear in a list under the search bar as you type so you can quickly narrow the search results.

To view your appointments

You can see your appointments when you do any of the following:

• Tap See my schedule on the Home screen.

• Tap Schedule in the bottom navigation bar.

See appointments for another day

Near the top of the Appointments screen, you can:

• Tap another date in the week.

  

• Tap  next to the selected date to select another date.
  

To check your Inbox

You can see your Inbox tasks when you do any of the following:

• Tap Check my Inbox on the Home screen.

• Tap Inbox in the bottom navigation bar.

See how many items are in each category

When you display the Inbox, you can see how many items are in each of the following categories:

• Encounters

• Patient Cases

• Labs/Imaging

• Orders/Rxs/Auths

• Admin/Phone Messages

• Clinical Documents

• Needs Followup

View items in a category

Tap an Inbox category or subcategory to view the list of items within it.

Upcoming enhancements — Inbox

In future updates, you’ll also be able to access the following Inbox categories:

• Urgent
• Unknown Documents

To view key sections of the patient chart

You can view the following sections of the patient chart:

• Documents
• Allergies
• Problems
  • Pregnancy Problems
• Medications
• Vaccines
• Vitals
• Lab results
• Imaging results
• Visits
• History
  • Social History

Examples

  

 

Note
If athenaOne received data from an external source about a patient's allergies or lab results, the source and date are shown in the list and details views within the Allergies or Lab results section of the patient chart.

Allergies received from an external source


Lab results received from an external source

Upcoming enhancements — patient chart

In future updates, you’ll also be able to view the following sections of the patient chart:

• History
  • Past Medical History
  • Family History
  • Surgical History
• Quality
• Growth Chart
• OB Episode

Open the patient chart

You can open a patient chart when you do any of the following:

• Tap a patient in the Search Patient results.
• Tap an appointment on the Appointments page.

Switch between active and historical views

In some patient chart sections, you can switch between viewing active and historical information by tapping the Historical or Active toggle at the top right of the section.

Example

Sort or filter the information

In some patient chart sections, you can sort or filter the information by tapping Sort or Filter right underneath the section name.

To show ICD-10 codes in the Problems list

1. Open the patient chart.

2. Under Problems, tap Sort.

3. Enable the Show ICD-10 codes toggle.

4. Tap Apply.

   

To view a patient's demographic information

1. Open an Inbox task or a patient chart.
   The patient banner appears at the top of the page and includes basic information about the patient and their preferences.

2. Tap  to expand the patient banner and show more patient information, including:

   • Patient Information

     • Portal Status

   • Contacts

     • Patient

     • Emergency

     • Guarantor

   • Insurance

   • Usual Provider

   • Pharmacy

   • Care Team

   • Labs

   • Imaging
     

     Note
     To help support transgender and nonbinary patients, the following optional fields are available on the Quickview, Patient Registration, and Check-in pages in athenaOne desktop, and if specified are reflected in the patient banner in both athenaOne desktop and athenaOne mobile:
     
     • First name used
     • Pronouns
     • Gender identity
     • Assigned sex at birth
     • Sexual orientation
     
      
     

To view the full encounter summary

On Android devices, you can view a clinical summary of an encounter from either the patient chart or your Inbox.

From Chart

1. Go to the Chart by doing any of the following:

   • Tap a patient in the Search Patient results.

   • Tap an appointment on the Appointments page.

2. Tap Visits to go to the Visits & Cases section.
   A list of the patient's open and closed encounters, patient cases, and order groups appears.

3. Tap a visit to open the full encounter summary.

From Inbox

1. Tap Inbox in the bottom navigation bar.

2. Tap Encounters.
   A list of open encounters appears.

3. Tap an encounter in the list to view the full encounter summary.

What information in the Full Encounter Summary is excluded from the Patient Care Summary?

When you review the Full Encounter Summary, the note "-not visible to patient and family" appears after chart notes that are marked confidential, which will be excluded from the Patient Care Summary letter that's sent to the Patient Portal or printed and given to the patient.

To get help

Access the Help Center

Tap Help Center on the Home screen.

Tip
If you need help on a page, tap  to open the related help topic.

Submit a support case

There are two ways to create a support case:

• Tap Contact Support on the Login screen.
  

• Tap Settings in the bottom navigation bar and then tap Report an issue.
  

Enter a Subject and Description, and tap Submit.

To provide feedback

Tap Give Feedback on the Home screen to provide feedback about athenaOne mobile on Android devices. Then enter a Description, and tap Submit.

Features and capabilities — iOS and Android

The following table shows how the features and capabilities of the athenaOne Mobile app compare on iOS and Android devices. The Capabilities not yet supported column lists items related to the overall feature and not the supported capability listed in the row.

    

Features	Supported capabilities	Available on		Capabilities not yet supported
		iOS	Android
Login	Security:			IP address restrictions
	Supports third-party single sign-on (SSO) and SSO admin-only SSO handling.
	Supports Touch ID/Fingerprint ID.
	Supports Face ID.
	Supports multifactor authentication.
	User access:
	Users must have access to athenaClinicals. (The app is intended for use by providers, clinical staff, and advanced practice users.)
	Roles and permissions:
	Uses the same roles and permissions as athenaOne desktop.
	Practices and departments: If you work in multiple practices or departments, you can:
	Switch between practice IDs.
	Select a different department at login.
	Time zones and restrictions:
	Time zone is based on the department selected at login.
	Login hour restrictions that are set on athenaOne desktop also apply to athenaOne mobile.
	International access to the athenaOne mobile app is only available via VPN.
	Contact support:
	Submit a support case from the login screen.
Home screen	You can tap the following options:
	Your initials (in the upper right corner):
	View which practice you are logged in to.
	If you have access to multiple practices, switch to another practice.
	Tip Cards:
	Tips about the latest functionality.
	Find a patient:
	Search patients
	aText:
	Access athenaText, a secure text messaging service for provider communications.
	See my schedule:
	Go to the Appointments screen
	Prepare for patients:
	Go to list of patients for whom you can start the encounter prep workflow.
	Check my inbox:
	Shows count of Inbox tasks
	Go to your Inbox
	Urgent inbox:
	Shows count of urgent Inbox tasks
	Go to list of urgent tasks
	Patient Case:
	Create a patient case
	Order Group:
	Create an order group
	Help Center:
	Access the Help Center.
	Submit a support case to report an issue.
	Today's appointments:
	Display appointments at the bottom of the Home screen based on appointment filters.
Schedule	Filter by:			Create a patient appointment
	Department			Patient Check-in
	Provider
	Status
	Show canceled appointments
	Sort:
	Provider
	Department
	Viewing options: View appointments in a:
	List
	Calendar
	Patient privacy:
	Compliant with data redaction
Search patients	Access on:
	Home screen
	Appointments screen
	Search by:
	One parameter
	Multiple parameters (advanced search)
	Multiple departments
	Search criteria:
	Patient ID
	Patient Name
	Date of birth (DOB)
	Social security number (SSN)
	Insurance number
	Phone number
	Department
	Search results actions:
	Contact patient
	Change departments
	View patient chart
	Access patient launchpad
Patient banner	Includes basic information about the patient, their preferences, and demographic information.			Confidential information
	View:
	Gender affirming identifications (First name used, Pronouns, Gender identity, Assigned sex at birth, and Sexual orientation)
	Allergies
	Demographics
	Preferred lab facility, imaging center, and pharmacy
	Care Team
	Usual Provider
	Insurance information
	Electronic prescription eligibility
	Patient Portal status
	Modify:
	Preferred lab facility, imaging center, and pharmacy
	Care team
Patient chart (Chart tab)	Access the patient's record.
	Sections:
	Documents			You cannot open some document types in mobile and will be prompted to use athenaOne desktop.
	Allergies
	Problems and Diagnoses
	Medications
	Vaccines
	Vitals
	Orders and Results
	Lab Results
	Imaging Results
	Visits
	History
	Social History
	Past Medical History
	Family History
	Surgical History
	Quality
	Growth Chart
	OB Episode
Patient Cases	Document communications outside of an encounter.			Add/edit Call type field
	View patient cases from:			Add/edit Attachments field
	Inbox
	Chart
	Create patient cases from:
	Home screen
	Search patient
	Patient chart
	Inbox
	Recent patients
Inbox	Access the Clinical Inbox			Edit Inbox documents
	Configure/filter:			Sign controlled substances
	Select a department and a user or role			Access additional document classes (only available on athenaOne desktop)
	Inbox categories:			Access the Delegated Orders and Sign-off work queues
	Urgent			Patient privacy compliant
	Encounters
	Patient Cases
	Orders/Rxs/Auths
	Labs/Imaging
	Clinical Documents
	Admin/Phone Messages
	Unknown Documents
	Needs Followup
	View:
	Count of tasks in each category
	Chart alerts in patient banner
	View CCD/HL7/letter attachments within documents
	View Report Header details received in interface messages
	View Document History
	View DICOM-formatted images in a third-party PACS medical imaging viewer
	View analyte information
	Take action:
	Mark tasks as urgent
	Pin action notes to the top
	Add/Edit Internal Notes, Note to Patient, and Action Note.
	Select multiple or all documents within an Inbox category to perform actions on many tasks at once
	Edit chart alerts in patient banner
	Act on new and renewal prescription requests
User support and engagement	Access the Help Center:			Phone support (Calls to the CSC are redirected via a support case to the Mobile Support Team.)
	See what's new each month
	Learn more about features and options available in athenaOne mobile
	Access step-by-step instructions
	Access video tutorials
	Find answers to frequently asked questions (FAQs)
	Submit a support case:
	Settings > Report issue
	Help Center > Contact us
	Login screen > Contact Support
	Success Community > Contact Client Support Center > Additional Services > athenaOne Mobile
	Provide feedback:
	Home screen > Give Feedback
	Settings:
	Set notification preferences
	Learn about product updates, planned downtimes, and new how-to videos
	Welcome card: (on Home screen)
	athenaOne Mobile Guide Video
	In-app tip cards and tool tips: (on Login, on Home screen, and in workflows)
	Provides clarity, helpful tips, examples, and links
	Promotes awareness of updates and new features